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Upcoming Events

Staking Technician Certification: Obtaining Permits

Skamania Lodge

This one-and-a-half-day course is part of the Staking Technician Program. Today, property owners are more reluctant to give right-of-way easements for overhead or underground ...

3C's Month: Moving from Customer Service to Customer Experience

Online

Customer service can seem very transactional to many people, moving from one call to the next doing the bare minimum to service our customers. However, this two-hour class ...

Arc Flash Hazards and Update--POSTPONED

Dena'ina Civic & Convention Center

IEEE Standard 1584 was updated in late 2018 and significant changes were made that could change the PPE used by electric utilities. These changes include elimination of the exception ...

Design and Joint Use Considerations When Installing Fiber on the Distribution System--POSTPONED

Dena'ina Civic & Convention Center

Understanding joint use considerations when installing fiber on the distribution system is an ongoing -- and growing -- issue all utilities face. In this two-day course you will receive valuable...

Electric Utility System Operations - POSTPONED

Dena'ina Civic & Convention Center

This popular two-part course presents a clear understanding of the technical heartbeat of the utility by providing employees with a comprehensive understanding of electric...

NWPPA/APA Alaska Electric Utility Conference - POSTPONED

Dena'ina Civic & Convention Center

Please join us for our 2021 Alaska Electric Utility Conference being held live and in person in Anchorage, Alaska. This biennial event is the premier conference for public power utilities ...

3C's Month: Red Flag Rules for Front-Line Employees

Online

Perhaps you have been a victim of identity theft yourself; if so, you understand the pain, stress, and damage it causes. Would it surprise you to learn that utilities are considered an identity ...

Microsoft Office Essentials Webinar Series: Lean Outlook – Simplify and Get More Done

Online

In this combination course and guided workshop, Neal Otto will show you how to format your own RFP or specification complete with a cover page, table of contents, text, and tables. You ...

3C's Month: Platinum Rule in Customer Service

Online

You have likely heard of the golden rule and possibly even the platinum rule. The newer, updated version of the platinum rule can be used as a guiding principle to offering exceptional ...

3C's Month: Discover Your Significance Assessment

Online

Everyone desires to lead a life of significance, to know that their life had an impact on others and made a difference. However, the whirlwinds of life create chaos that often pull from ...

3C's Month: If Disney Ran Your Utility: A Deeper Cut

Online

This interactive webinar will highlight Disney-style service strategies and help you adapt those strategies to work for your organization. The course will focus on specific action steps to ...

Electric Utility System Operations

Online

This popular two-part course presents a clear understanding of the technical heartbeat of the utility by providing employees with a comprehensive understanding of electric utility ...

Microsoft Office Essentials Webinar Series: Excel - Get and Transform

Online

This two-part course is for Excel users who spend too much time manipulating data into the right format before they even begin to analyze it month after month or week after week or ...

Engineering Webinar Series: Methods for Improving Reliability

Online

Reliability, expressed as SAIDI, SAIFI, and CAIDI, is used to help compare the reliability of a system from year to year as well as comparison to other utilities. The webinar will explain the indices...

Microsoft Office Essentials Webinar Series: Find Stuff Fast

Online

Did you know that over 30% of our time is spent looking? Want to spend less time looking and more time doing? This course will help you find digital information quickly using a variety of...

Microsoft Office Essentials Webinar Series: Microsoft Planner Essentials

Online

Are you looking for a tool that will help you with projects? Microsoft Planner can help! In this hands-on course, you will earn how to utilize Microsoft Planner to create a simple project...

The Power of Understanding People (Free)

Online

One of Dave’s most requested programs; “The Power of Understanding People” provides the tools to understand each participant’s own unique communication and leadership style. This...

Microsoft Office Essentials Webinar Series: PowerPoint for Presenters

Online

You may have been using PowerPoint for years, but instructor Neal Otto wants to refresh your view of this powerful and essential tool. In this two-part course, you will learn how to create ...

CFO & Senior Accountant Webinar Series: Financial Work Plan Management

Online

Review completed projects, projected new services compared to actual, and cost analysis • Explain difference between plan and actual, reasons for changes, and future planning ...

Lineworker Virtual Roundtable (Free)

Online

NWPPA is committed to providing lineworkers throughout the Greater Pacific Northwest with high-quality learning experiences that promote professional development. Lineworker ...

Administrative Professionals Series: Optimizing Performance in Challenging Times and Situations - All Three Webinars

Online

This is a three-part series of classes which provides utility-specific information directed toward administrative assistants and executive secretaries who want to become more ...

Administrative Professionals Series: Positive Assertiveness in the Workplace

Online

Administrative professionals are in a position to communicate on behalf of their bosses and to communicate information to their bosses that is necessary for good decision making. This ...

Microsoft Office Essentials Webinar Series: Word for Contracts, Procedures, and Manuals

Online

Develop a mastery of your Word documents in this two-part course. Upon successful completion, you will be able to: •Use advanced selection techniques •Create ...

Administrative Professionals Series: Managing Time, Change, and Stress

Online

In today’s workplace, employees are experiencing tremendous challenges that pull them in many directions all at once. There are tremendous changes underway in organizational strategies ...

Engineering Webinar Series: Motor Starting

Online

Mitigation of power quality issues due to motor starting on the power system can be one of the most difficult challenges faced by electric utility personnel. This course discusses how to prepare...


Microsoft Office Essentials Webinar Series: M365 - The Mysterious Apps

Online

In this interactive and informative webinar, we will examine four M365 tools that don't get a lot of attention but are extremely useful. Learn how to harness the power of these tools...

Helping Customers Understand Energy Usage and Conservation Measures

Online

Although electricity is one necessity that Americans cannot do without, many consumers are remarkably uninformed and misinformed on how to understand and control their energy usage ...

Microsoft Office Essentials Webinar Series: Excel Conditional Formatting

Online

This deep dive starts with the essentials of Excel's conditional formatting and then takes off quickly. You will learn to call out interesting data using colors, icons, or data bars. Upon ...

Administrative Professionals Series: Resolving Conflict in the Workplace

Online

Collaboration among co-workers to meet the organization’s goals has never been more important. Organizations are expecting employees at all levels to work together--often across functions...

Microsoft Office Essentials Webinar Series: Troubleshooting Problem Word Documents

Online

Cleaning up bad formatting can be a nightmare until you understand how Word works and what tools are available to fix these issues. You are encouraged to bring your own problem ...

Microsoft Office Essentials Webinar Series: End-of-Year Digital Cleanup

Online

As we close out the year and prepare for the next one, many of us have a desire to clean up the clutter we have collected throughout the year. Much of this clutter comes in digital forms...

Utility Risk Planning: Past, Present, and Future

Online

Risk-taking capability is a critical skillset for utilities. This one-day course will explore utility risks and how to prepare and mitigate them; however, it will not focus on processes and ...

Handling High Bill Inquiries

Online

High bills are the number one concern or complaint of all utility customers. As a result, when consumers come calling with these concerns, it is the biggest opportunity that the utility has ...

Foreman Leadership Certificate Program Part 2


“People learn nothing when they’re asleep, and very little when they’re bored," John Cleese. The Foreman Leadership Skills Program is designed to support the development of skills needed to ...

Lineworker Skills Series: Personal Protective Bonding and Grounding

Captain Cook Hotel

This course discusses protective grounding theory and emphasizes safety and the range of acceptable currents. It also covers visual inspection of grounding systems (mats, connectors, ...

Lineworker Skills Series: Lineworker Rigging

Captain Cook Hotel

This class will increase the participant's level of knowledge of rigging gear inspection; safe rigging procedures and load control; and using almost any vertical or horizontal rigging ...