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3 Cs Conference Pre-Session Class: Crafting Strategic Staffing Plans; Solutions for Now and the Future

Date(s):
October 24, 2017
Venue:
The Davenport Grand Hotel
Description:

Note:

The pre-registration is currently closed. If you would like to attend this event, please come to the NWPPA registration desk at the hotel, and our onsite coordinator will be happy to help you.

Who Should Attend:

Customer service and credit/collections managers and supervisors as well as managers from other departments who are challenged with staffing shortages.

Related Event:

3 Cs Conference: Credit/Collections and Customer Service, October 25-27, 2017

Course Overview:

Managing customer service operations is challenging when employees have unscheduled or long-term absences and when operational emergencies occur. In critical industries such as utilities, managers must have multiple options to cover workforce shortages. This class addresses staffing shortages due to FMLA, vacations, additional workloads, emergencies and unscheduled absences. Participants will explore multiple solutions/alternatives (short-term and long-term) when staffing shortages occur in their utilities.

Course Topics:

  • The Problem/Challenge: participants’ challenges, observations, issues
  • Types of Absences and the Average Duration of Each Shortage Scenario
  • Short Term Solutions/Sources for Work Coverage During Staff Shortages
  • Long Term Organizational Solutions for Work Coverage During Staff Shortages
  • Next Steps for Me and My Utility
  • Next Opportunities for Shared Utility Initiatives

Additional Materials:

Participants should bring a summary of their work group absences in 2016, according to position, as well as the reasons for the absences.

Course Instructor:

Arnelle Adcock, Continuum

Course Schedule:

Registration will begin at 8 a.m., and the class will run from 8:30 a.m. to 4:30 p.m. Lunch, as well as morning and afternoon breaks, will be provided.

Location and Hotel Information:

The Davenport Grand Hotel
333W Spokane Falls Blvd
Spokane, WA
(800) 918-9344

Room rate: $139, Deluxe or Deluxe King

Please book your room as soon as possible, but no later than Friday, September 22, 2017, to secure this rate. Mention that you are with the Northwest Public Power Association when booking your reservation.

The conference hotel is currently sold out. Here are two overflow hotels within walking distance. 

Doubletree Spokane City Center
322 N Spokane Falls Ct,
Spokane, WA 99201
509-455-9600

Best Western Plus City Center
33 W Spokane Falls Blvd,
Spokane, WA 99201
509-623-9727

 

Course Fees:

Utility Member Early Bird (ends 9/23/17): $370
Utility Member Standard: $445

Associate Member Early Bird (ends 9/23/17): $555
Associate Member Standard: $630

Non-member Early Bird (ends 9/23/17): $1,110
Non-member Standard: $1,185

For More Information:

To find out more about this course, to register, or learn about all other events, visit the full Training and Event Catalog.

For More Information:

To find out more about this event, or to learn about other events, view the Training and Event Catalog.

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