Who Should Attend:
Any customer-facing employee in credit, collections, and customer service.
Webinar Overview:
Almost one million businesses and individuals file bankruptcy annually in the United States. Although bankruptcies filed by customers are a challenge for any business, they present a special type of challenge for utilities due to the necessity of their services to consumers. Utilities must find a balance between following the laws as they relate to bankruptcy, while also being responsive to their customers and limiting the exposure to revenue loss. This course covers all the basic information relating to bankruptcies that you need to best help your customers that have or are filing for bankruptcy.
Course Instructor:
Debra Ballard, The Ballard Group
Webinar Schedule:
The webinar will be held from 2 p.m. to 4 p.m. Pacific Time. Attendees will be admitted 15 minutes before the webinar begins.
How to Participate:
Instructions will be emailed to attendees within 12 hours of the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.
This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.
Webinar Fees:
Utility Member Standard: $90
Associate Member Standard: $135
Non-member Standard: $180
Note: Organizations that register a group of employees will receive every fifth registration for free. For example, if you register five employees, you only pay for four; register 10 employees, you only pay for eight; and so on. There is nothing additional you need to do to receive this discount.
Cancellation Policies:
For webinars, virtual classes, and section meetings: cancellation at least five days prior to the event, full refund; within 1-4 days or no show, 100% of the registration fee.
For in-person events: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee.
When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions. To request a refund, please contact Customer Service, via email, registration@nwppa.org, or call 360-816-1457.
Continuing Hours:
This course qualifies for 2 continuing hours. Certificates are available online upon full completion of the course.