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977.1 Equity Management and Boardroom Decision Making

Salem Convention Center

This class has the board member consider common board room decisions and how these decisions impact the cooperative's financial ...

Increasing Collection Effectiveness


This course will look at how your utility has worked its collection processes for years and offer concrete suggestions on how to apply new tools and techniques to improve “this is how we’ve always done it.” You will learn......

Employer Collective Bargaining Team Preparations


You will gain valuable and practical knowledge about the three phases of collective bargaining......

NWPPA/APA Pot & Power: A Growing Issue for Alaska Utilities

Anchorage Hilton

Is your utility dealing with large load issues from marijuana growers? Are you working with growers to establish good customer relationships? Do you struggle with internal impacts ...

Foreman Leadership Skills #4 - Developing Management Skills; Building an Effective Work Group

Heathman Lodge

One of the more difficult tasks any leader faces is learning to effectively manage his or her job and that of others. The realities of shorter deadlines, competing priorities, endless meetings, constant interruptions, and higher quality......

Enterprise Risk Management: A Successful Implementation - CANCELLED

Embassy Suites Sacramento Riverfront Promenade

Enterprise risk management (ERM) is the discipline of examining the impact of potential financial, operational, regulatory, environmental, legal, safety, and reputation......

Leadership Skills #5: Supervising Union Employees


The MARC Union-Labor Relations program increases the skills and confidence of front-line supervisors to serve as management's front line representatives in dealing with employees, stewards, and officers of the union. Additionally, top-level managers are trained to delegate and support front line supervisors......

Administrative Professional Certificate Level 3: All Four Days

Courtyard Seattle Downtown/Pioneer Square

This is a four-day series of classes that provides utility-specific information directed toward administrative assistants and executive secretaries who want to become more effective in managing their tasks and in communicating with others......

Administrative Professional Certificate Level 3: Day 1 - Organizational Dynamics, Teams and Diversity

Courtyard Seattle Downtown/Pioneer Square

This one-day course serves as an overview of basic business organization principles, including structure and operation. This class is designed to assist participants in learning the skills of being an......

Senior Leadership Skills Series Session 5, Series 5 - Lead Your Organization, Sustain Excellence and Manage Change

Heathman Lodge

Senior Leadership Skills Session 5 will focus on sustaining a culture of excellence within your team and organization. You will learn how to assess your culture, lead change, and renew the energy of your team toward desired values......