Who Should Attend:
Customer/member service, credit, or collections employees, supervisors, and managers.
Related Events:
Save the date for the optional pre-conference event—Oct. 7, 2024
Conference Overview:
At the 3 C's Conference, subject matter experts share their knowledge about current key issues in customer service, credit, and collections.
In 2024, highlights include Pivot President Jeremy Graves exploring 10 customer service mistakes and how to avoid them; best-selling author Kelly McDonald describing how to craft an engaging, inclusive customer experience for diverse communities; learning and development professional Sierra Odom leading a special CliftonStrengths workshop; instructor Terilyn Wallis sharing credit and collections best practices; and Spinal Health Consultants President Dr. Jill Jorgensen dispensing health and wellness information. This is also an opportunity to build relationships with others in your field and enjoy networking during an evening reception and optional dinner outing.
To maximize your travel budget and experience, we encourage you to also sign up for the half-day pre-conference workshop, taking place the afternoon of Monday, Oct. 7. This workshop will be announced soon and separate registration is required.
Conference Schedule:
Please check back for the full agenda, coming soon.
Conference Schedule:
Registration will begin at 7:30 a.m. Pacific Time, and the conference will run from 8:30 a.m. Oct. 8 and end at noon Oct. 10. Breakfast and breaks will be provided all three days, and lunch will be provided on the first two days.
Conference Location:
Renaissance Reno Downtown Resort and Spa
One South Lake Street
Reno, NV 89501
(775) 682-3900
Special room rate: $199, valid until 9/23/2024
Conference Fees:
Utility Member Early Bird (ends 9/7/2024): $1,080
Utility Member Standard: $1,155
Associate Member Early Bird (ends 9/7/2024): $1,620
Associate Member Standard: $1,695
Non-Member Early Bird (ends 9/7/2024): $2,160
Non-Member Standard: $2,310
Note: Organizations that register a group of employees will receive every fifth registration for free. For example, if you register five employees, you only pay for four; register 10 employees, you only pay for eight; and so on. There is nothing additional you need to do to receive this discount.
Cancellation Policies:
For webinars, virtual classes, and section meetings: cancellation at least five days prior to the event, full refund; within 1-4 days or no show, 100% of the registration fee.
For in-person events: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee.
When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions. To request a refund, please contact registration@nwppa.org or (360) 816-1457.
Continuing Hours:
This course qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.