Event Profile

Communication Tune-Up Series: All Three Webinars

Date(s):
April 2 — 30, 2025
Venue:
Online
Description:

Who Should Attend: 

Anyone who wants to increase communication skills to be more effective working customers and others.

Overview: 

The Communication Tune-Up Series is comprised of three webinars offered bi-weekly in April 2025. Descriptions for each webinar can be found below. Webinars can be taken individually or as an entire series; by registering for the full series, you will receive all three webinars at a discounted price.

This webinar provides a solid foundation for effective workplace communication by focusing first on interpersonal communication. You will learn the importance of active listening, understand the impact of nonverbal communication, apply questioning techniques to promote better understanding, and present messages efficiently and effectively–all while focusing on closing the communication feedback loop. Additionally, you will increase self-awareness and learn how to observe communication styles in order to more successfully build interpersonal communication skills. 
 
This webinar builds a specialized communication skill: handling difficult conversations well, even when the stakes are high and/or people get emotional. You will learn what makes a conversation critical; the importance of staying in dialogue; how to identify and combat non-productive behaviors that can emerge; how to stay focused on real objectives; and how to influence others through listening and speaking persuasively, all while applying emotional intelligence to transform a confrontational situation into a cooperative one.
 
Communication gaps in the workplace can often be attributed to cultural or generational differences. To address these gaps, this 90-minute webinar will heighten your awareness of how cultural and generational factors influence interactions. You will come away with an appreciation of how individual lenses come into play, and you will build a flexible communication approach that can improve the effectiveness of any interaction. 

Schedule: 

All webinars in this series will be held 2-3:30 p.m. Pacific Time. Attendees will be admitted 15 minutes before each webinar begins.

Recordings: 

Webinar recordings can be made available to registrants who are unable to attend live.

Instructor:

Carolina Selva, Owner, CS

How to Participate: 

Instructions will be emailed to attendees within 12 hours of each webinar, and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.

This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.

Fees:

Please visit the event pages for individual webinar pricing.
Utility Member Rate: $256
Associate Member Rate: $385
Non-Member Rate: $515

Canadian utility members, please contact registration@nwppa.org for pricing and to register. 

Note: Organizations that register a group of employees will receive every fifth registration for free. For example, if you register five employees, you only pay for four; register 10 employees, you only pay for eight; and so on. There is nothing additional you need to do to receive this discount.

Cancellation Policy:

For webinars, cancellations at least five days prior to the event will receive a full refund. Cancellations within 1-4 days or no-shows will forfeit 100% of the registration fee.

When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions. To request a refund, please contact registration@nwppa.org or (360) 254-0109.

Continuing Hours:

This series qualifies for 4.5 continuing hours. Certificates are issued upon full completion of the series. 

For More Information:

To find out more about this event, or to learn about other events, view the Training and Event Catalog.