Event Profile

Nonverbal Communication Workshop

July 31, 2024
Northwest Public Power Association

Who Should Attend:

Utility and community leaders, customer service representatives, human resources professionals, field employees, and anyone who engages in frequent human interactions.

Course Overview:

Solid communication skills are paramount if you desire to gain buy-in from your colleagues, leadership, friends, and family. However, your words are only part of your communication repertoire. Studies show 55% of communication is nonverbal and two people will signal over 800 nonverbal cues over the course of a 30-minute conversation.

This highly entertaining and informational full-day workshop will teach you the principles of body language and techniques you can use immediately to enhance your communication and influence.

Course Objectives:

  • Gain an appreciation and full understanding of what drives human dynamics and how you display your emotions and intent through nonverbal cues.
  • Learn the five body language channels and how to apply them at work and in life.
  • Understand how your vibe affects others and alters the human dynamics of a situation.
  • Learn negotiation and facilitation techniques and how to leverage body language to your advantage in negotiations and customer interactions.

Course Instructor:

Erick Rheam, Founder, Team Rheam Productions

Course Schedule:

Registration will begin at 8 a.m. and the class will run from 9 a.m. to 3:30 p.m. Pacific Time. Lunch and refreshments will be provided.

Course Location:

Northwest Public Power Association
9817 NE 54th Street, Suite 200
Vancouver, WA 98662
(360) 254-0109

Suggested Hotels:

Heathman Lodge
7801 NE Greenwood Dr
Vancouver, WA 98662
(360) 254-3100
Ask for the NWPPA rate for 15% off advertised prices.

Course Fees:

Utility Member Early Bird (ends 7/1/24): $850
Utility Member Standard: $925

Associate Member Early Bird (ends 7/1/24): $1,275
Associate Member Standard: $1,350

Non-Member Early Bird (ends 7/1/24): $1,700
Non-Member Standard: $1,775

Note: Organizations that register a group of employees will receive every fifth registration for free. For example, if you register five employees, you only pay for four; register 10 employees, you only pay for eight; and so on. There is nothing additional you need to do to receive this discount.

Cancellation Policy:

For webinars, virtual classes, and section meetings: cancellation at least five days prior to the event, full refund; within 1-4 days or no show, 100% of the registration fee.

For in-person events: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee.

When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions. To request a refund, please email registration@nwppa.org or call (360) 816-1457.

Continuing Hours:

This course qualifies for six continuing hours. Certificates are issued upon full completion of the course.

For More Information:

To find out more about this event, or to learn about other events, view the Training and Event Catalog.