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Who Should Attend:

Anyone who engages in frequent human interactions, such as utility and community leaders, customer service representatives, human resources professionals, and field employees.

Course Overview:

Solid communication skills are paramount if you desire to gain buy-in from your colleagues, leadership, friends, and family; however, your words are only part of your communication repertoire. Studies show that 55% of communication is nonverbal and two people will signal over 800 nonverbal cues over the course of a 30-minute conversation.

That’s why author and NWPPA instructor Erick Rheam developed a highly entertaining and informational full-day workshop that teaches participants the principles of body language and techniques that can be used immediately to enhance communication and influence.

Course Objectives:

• Gain an appreciation and full understanding of what drives human dynamics and how you display your emotions and intent through nonverbal cues.
• Learn the five body language channels and how to apply them at work and in life.
• Understand how your “vibe” affects others and alters the human dynamics of a situation.
• Learn negotiation and facilitation techniques and how to leverage body language to your advantage in negotiation and customer interaction settings.

The 11 Leadership Lessons Taught at West Point is offered the next day at the same location. These are two separate courses taught by Erick Rheam and we invite you to register for both.

Related Events:

The 11 Leadership Lessons Taught at West Point June 8, 2022

Course Instructor:

Erick Rheam, Founder, Team Rheam Productions

Course Schedule:

Registration will begin at 8 a.m. and the class will run from 9 a.m. to 5 p.m. Pacific Time. Lunch and refreshments will be provided.

Course Location and Hotel Information:

Room rate: $154-194 single/double bed

Please book your room as soon as possible.

Course Fees:

Note: Organizations that register a group of employees will receive every fifth registration for free. For example, if you register five employees, you only pay for four; register 10 employees, you only pay for eight; and so on. There is nothing additional you need to do to receive this discount.

Cancellation Policy:

Cancellations are accepted with a full refund as follows:

For webinars and virtual classes, if the request is made at least five days prior to the course, then 100% of the registration fee will be refunded.

For in-person events, the following fee structure applies: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee. When possible, please send a substitute instead of canceling because NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for 6 continuing hours. Certificates are issued upon full completion of the course.