Note:

This event has been cancelled. For questions or to find out about future training opportunities, please contact Roy Cevallos at (360) 816-1446 or roy@nwppa.org.

Who Should Attend:

Customer service, credit, and collections managers, supervisors, and employees.

Conference Overview:

Save the date!

Throughout this year's conference you will hear subject matter experts and utility members share their knowledge and experience on current key issues in the customer service, credit, and collections arenas. In 2020 we will gather in the Seattle area, where you will build relationships with others in your field and have fun at the evening networking reception and optional dinner outing. There will also be a half-day post-conference workshop held on October 15 in the afternoon. Separate registration will be required (lunch included).

Conference Agenda:

Please check back as the conference program and agenda are developed.

Conference Schedule:

Registration will begin at 12:30 p.m. on the first day; the conference will run from 1 to 4:30 p.m. on day one, from 8:30 a.m. to 4:30 p.m. on day two, and from 8:30 a.m. to noon on day three. Lunch will be provided on day two; morning and afternoon breaks will be provided all three days.

Conference Location & Hotel Information:

Crowne Plaza Hotel Seattle-Downtown
1113 Sixth Avenue
Seattle, WA 98101
(206) 464-1980

Room rate: $189 for a single/double 

Please book your room as soon as possible, but no later than September 10, 2020, to secure this rate. Mention that you are coming in with the NWPPA group when booking your reservation. Or, use the following link to book online: https://book.passkey.com/go/nwppa3csworkshop

Conference Fees:

To be announced

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100% of registration fee. When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions.

Continuing Hours:

This event qualifies for 12 continuing hours. Certificates are issued upon full completion of the event.