Event Profile

Leadership Skills: Challenging Communications

September 22 — 23, 2021
Best Western Plus Hood River Inn

Who Should Attend:

Supervisors and managers, and employees who will be transitioning to a supervisory or managerial role in the future.

Related Event(s):

Leadership Skills Series: HR Basics Building a More Effective Workplace Ready to Route, June 8-9, 2021

Fraud Fundamentals for Utility Personnel, September 21, 2021

Course Overview:

This is the second in a series of four sessions leading to a Certificate in Leadership Skills from NWPPA. The frontline leader's role in facilitating performance will be described, along with ways of dealing with challenges such as denial and reluctance to accept accountability.

Course Objectives:

  • Identify five major responsibilities of a manager in working with employees
  • Identify the three types of interpersonal problems
  • Identify and demonstrate the skills used to solve each type of problem, including seven active listening skills, five assertive verbal skills, and a four-step formula for dealing with defensiveness
  • Identify the three styles of communication and three approaches to problem solving
  • Identify the steps in the seven-step problem-solving process

Course Instructor:

Lenny Borer, Borer and Associates

Course Schedule:

Registration will begin at 8 a.m. on day one, and the class will run from 8:30 a.m. to 4:30 p.m. on both days. Lunch and refreshments will be provided on both days.

Course Location and Hotel Information:

Best Western Hood River Inn
1108 East Marina Way
Hood River, OR 97031
(800) 828-7873

Room rates:
$139 for an economy queen bed
$159 for a non-view king bed
$179 for a river-view king bed

Please book your room as soon as possible, but no later than September 1, 2021, to secure this rate. Mention that you are coming in with the NWPPA group when booking your reservation.

Course Fees:

Utility Member Early Bird (ends 8/22/2021): $1,040
Utility Member Standard: $1,115

Associate Member Early Bird (ends 8/22/2021): $1,560
Associate Member Standard: $1,635

Non-member Early Bird (ends 8/22/2021): $3,120
Non-member Standard: $3,195

Cancellation Policy:

Cancellations are accepted with a full refund as follows:

For webinars and virtual classes, if the request is made at least five days prior to the course, then 100% of the registration fee will be refunded.

For in-person events, the following fee structure applies: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee. When possible, please send a substitute instead of canceling because NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.

For More Information:

To find out more about this course, to register, or to learn about other events, view the Training and Event Catalog.