Event Profile

Leadership Skills: Challenging Communication

Date(s):
March 1 — 2, 2023
Venue:
Springhill Suites by Marriott Bend
Description:

Who Should Attend:

Supervisors and managers, and employees who will be transitioning to a supervisory or managerial role in the future.

Course Overview:

This is the second in a series of four sessions leading to a Certificate in Leadership Skills from NWPPA. The leader's role in facilitating performance will be described, along with ways of dealing with challenges such as denial and reluctance to accept accountability. From the instructor: "This class should be taken prior to Leadership Skills: Understanding SLII Leadership Styles."

Course Objectives:

  • Identify five major responsibilities of a manager in working with employees
  • Identify the three types of interpersonal problems
  • Identify and demonstrate the skills used to solve each type of problem, including seven active listening skills, five assertive verbal skills, and a four-step formula for dealing with defensiveness
  • Identify the three styles of communication and three approaches to problem solving
  • Identify the steps in the seven-step problem-solving process

Course Instructor:

Lenny Borer, Borer and Associates

Course Schedule:

Registration will begin at 8:30 a.m. Pacific Time on day one, and the class will run from 8:30 a.m. to 4:30 p.m. on both days. Lunch, as well as morning and afternoon breaks, will be provided.

Course Location:

SpringHill Suites Bend
551 SW Industrial Way
Bend, OR 97702
(541) 382-5075

Room Rate: $179
Please book your room as soon as possible, but no later than 2/7/2023, to secure this room rate.

Course Fees:

Utility Member Early Bird (ends 1/29/2023): $1,150
Utility Member Standard: $1,225

Associate Member Early Bird (ends 1/29/2023): $1,725
Associate Member Standard: $1,800

Non-member Early Bird (ends 1/29/2023): $2,300
Non-member Standard: $2,375

Cancellation Policies:

For webinarsvirtual classes, and section meetings: cancellation at least five days prior to the event, full refund; within 1-4 days or no show, 100% of the registration fee.
For in-person events: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee.

If canceling because the attendee is showing COVID-19 symptoms any time before the event, a full refund will be issued; if leaving during the event for COVID-19 reasons, a prorated refund will be issued.

When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions. To request a refund, please contact Gail Patterson, Registrar, via email, Gail@nwppa.org, or call (360) 816-1450. 

Safety Measures:

As we continue to monitor and evaluate COVID-19 levels, we understand that the health and safety of our members, staff, and the community are of highest concern. We are asking everyone to do their part. NWPPA and local venues will follow applicable federal, state, and local health protocols. Assumption of Risk: COVID-19 has been declared a worldwide pandemic by the World Health Organization. It is not possible for NWPPA or anyone else to completely prevent the presence of the disease. Therefore, if you choose to attend a conference organized by NWPPA and voluntarily enter onto premises where its conference is held, you are accepting the risk, without right of claim against NWPPA and its directors, employees, or agents, of being exposed to, contracting, and/or spreading COVID-19 and its variants.

 

Continuing Hours:

This course qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.

For More Information:

To find out more about this event, or to learn about other events, view the Training and Event Catalog.