Note:

The pre-registration is currently closed. If you would like to attend this event, please come to the NWPPA registration desk at the hotel, and our onsite coordinator will be happy to help you.

Who Should Attend:

Course Overview:

In this two-day session, you will use a special assessment tool to identify your own communication style. Based on that information, you will learn how your style both helps and hinders your interaction with customers. During this course, you will look at a variety of communication styles and learn how best to interact with the varying styles. You will also look at generational communications and learn how to be effective with a variety of age groups. 

By the end of the class, you will understand your personal communication approach and learn how to flex your style to that of your customer so that you can provide the highest level of service to those both inside and outside of your utility.

Learning Objectives: 

• Identify your communication style
• Learn what makes effective communication
• Identify what is important to a variety of generations
• Develop an effective communication strategy plan

Course Schedule:

Registration will begin at 8 a.m. on the first day, and the class will run from 8:30 a.m. to 4:30 p.m. on both days. Lunch, as well as morning and afternoon breaks, will be provided both days.

Course Location & Hotel Information:

Course Fees: