Event Profile

Communication Tune Up Webinar Series: Mastering Difficult Conversations

April 13, 2021

Who Should Attend:

Anyone who wants to improve his or her communication skills.

Related Events:

Communication Tune Up Webinar Series: All Three Webinars, February 23-April 13, 2021

Webinar Overview:

Effective communication is now more important than ever. Fortunately, this communication series will teach you how to refresh, grow, and expand your communication skills, even in challenging times. This is the last webinar in a three-part series on communication skills. You may register for each one separately or for all three at a discounted price.

Good conversations are easy and difficult ones are, well, difficult! While they may never move to easy, they can be easier and more productive. This session will cover the types of difficult conversations you may experience and provide tactical tips to better manage each one—while keeping your cool.

Webinar Recordings:

Webinar recordings can be made available to registrants who are unable to attend live.

Webinar Instructor:

Tami Mack, North Star Leadership Group

Webinar Schedule:

The webinar will be held from 10-11:30 a.m. PST. Attendees will be admitted 15 minutes before the webinar begins.

How to Participate:

Instructions will be emailed to attendees within 12 hours of the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.

Webinar Fees:

Individual Attendee Registration:

    Utility Member Rate: $90
    Associate Member Rate: $135
    Non-Member Rate: $270

Attendee Group Registration (up to four attendees)*:

    Utility Member Rate: $225
    Associate Member Rate: $340

*If your organization would like to send multiple attendees to this event, please contact Roy Cevallos at (360) 816-1446 or roy@nwppa.org for further details.

Please visit Communication Tune-up Webinar Series: All Three Webinars to register for the complete series and receive the discounted rate.)

Cancellation Policy:

Cancellations are accepted with a full refund as follows:

For webinars and virtual classes, if the request is made at least five days prior to the course, then 100% of the registration fee will be refunded.

For in-person events, the following fee structure applies: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee. When possible, please send a substitute instead of canceling because NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for 1.5 continuing hours. Certificates are issued upon full completion of the course.

For More Information:

To find out more about this course, to register, or to learn about other events, view the Training and Event Catalog.