Event Profile

Leadership Skills Series: Challenging Communications

August 12 — September 16, 2020


Thank you for your interest in this event. Registration for this webinar is now closed. For questions or to learn about future opportunities please contact Jenny Keesey at (360) 816-1458 or jenny@nwppa.org.

Who Should Attend:

Supervisors and managers, and employees who will be transitioning to a supervisory or managerial role in the future.

This is one of three courses that qualifies for credit toward the Leadership Skills Series Certificate from NWPPA. For more information about this and other certificate programs, please see the NWPPA Certificate Program Brochure.

Related Events:

Leadership Skills Series: SLII Experience and Work Styles, October 21-22, 2020

Webinar Overview:

This six-part webinar will describe the frontline leader's role in facilitating performance, along with ways of dealing with challenges such as denial and reluctance to accept accountability.

Webinar Agenda:

Session 1 (August 12, 2020)

During the first session, participants will learn the five responsibilities of supervisors and managers; two aspects of leading teams and groups; and an introduction to three types of interpersonal problems.

Session 2 (August 19, 2020)

Participants will continue this session digging deeper into three types of interpersonal problems and will also learn communication styles around I and you statements; the three-step feedback loop; acknowledging both thoughts and feelings; and understanding the issues with perception.

Session 3 (August 26, 2020)

This session will introduce participants to the importance of developing listening skills and work on a written exercise on active listening.

Session 4 (September 2, 2020)

Participants will continue learning about active listening skills and time will be set aside in this session to practice active listening skills

Session 5 (September 9, 2020)

In this session, participants will pull together all they have learned previously to understand difficult conversations, how to start them, and how to identify defensive behaviors using five verbal skills.

Session 6 (September 16, 2020)

In the final session, a formula for dealing with defensive behavior is introduced along with the seven-step problem-solving process. Participants will have ample time to practice problem-solving skills before a summary review and closing of the program.

Webinar Instructor:

Lenny Borer, Borer and Associates

Webinar Schedule:

Each webinar will be held 9-11:15 a.m. Pacific Time. Attendees will be admitted 15 minutes before the webinar begins.

How to Participate:

Instructions will be emailed to attendees 12 hours before the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.

This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.

Webinar Fees:

Utility Member Rate: $500
Associate Member Rate: $750
Non-Member Rate: $1,500

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or no show, 100% of registration fee. When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for 10 continuing hours. Certificates are issued upon full completion of the course.

For More Information:

To find out more about this course, to register, or to learn about other events, view the Training and Event Catalog.