Note:
This event has been cancelled. This course is also offered the following future dates:
For questions or to find out about future training opportunities, please contact Roy Cevallos at (360) 816-1446 or roy@nwppa.org.
Who Should Attend:
Anyone who needs to communicate effectively with coworkers, as well as with customers and members, in his or her utility.
Course Overview:
Whenever you’re not getting the results you’re looking for, it’s likely that a crucial conversation is keeping you stuck. If you cannot talk honestly with nearly anybody about anything -- whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship -- you can expect poor results.
Crucial Conversations is a two-day course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics at all levels of the organization. By learning how to speak and be heard (encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decision with unity and commitment.
Course Objectives:
Crucial Conversation teaches participants how to:
- Speak persuasively, not abrasively
- Foster teamwork and better decision making
- Build acceptance rather than resistance
- Resolve individual and group disagreements
Course Instructor:
Alison Lewis, Luminescence Consulting & Certified Vital Smarts instructor
Course Schedule:
Registration will begin at 8 a.m. on the first day, and the class will run from 8:30 a.m. to 4:30 p.m. on both days. Lunch, as well as morning and afternoon breaks, will be provided.
Course Location & Hotel Information:
Courtyard by Marriott at Columbia Point
480 Columbia Point Drive
Richland, WA 99352
(509) 942-9400
Room
rate: $139 for a single/double
Please book your room as soon as possible, but no later than May 23, 2019, to secure this rate. Mention GROUP CODE NOWR when booking your reservation.
Course Fees:
Utility Member Early Bird (ends 5/23/2020): $850
Utility Member Standard: $925
Associate Member Early Bird (ends 5/23/2020): $1,275
Associate Member Standard: $1,350
Non-member Early Bird (ends 5/23/2020): $2,550
Non-member Standard: $2,625
Cancellation Policy:
Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.
Continuing Hours:
This course qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.