This event has been cancelled. This course is also offered the following future dates:
For questions or to find out about future training opportunities, please contact Roy Cevallos at (360) 816-1446 or firstname.lastname@example.org.
Who Should Attend:
Anyone who needs to communicate effectively with coworkers, as well as with customers and members, in his or her utility.
Whenever you’re not getting the results you’re looking for, it’s likely that a crucial conversation is keeping you stuck. If you cannot talk honestly with nearly anybody about anything -- whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship -- you can expect poor results.
Crucial Conversations is a two-day course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics at all levels of the organization. By learning how to speak and be heard (encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decision with unity and commitment.
Crucial Conversation teaches participants how to:
- Speak persuasively, not abrasively
- Foster teamwork and better decision making
- Build acceptance rather than resistance
- Resolve individual and group disagreements
Alison Lewis, Luminescence Consulting & Certified Vital Smarts instructor
Registration will begin at 8 a.m. on the first day, and the class will run from 8:30 a.m. to 4:30 p.m. on both days. Lunch, as well as morning and afternoon breaks, will be provided.
Course Location & Hotel Information:
Courtyard by Marriott at Columbia Point
480 Columbia Point Drive
Richland, WA 99352
rate: $139 for a single/double
Please book your room as soon as possible, but no later than May 23, 2019, to secure this rate. Mention GROUP CODE NOWR when booking your reservation.
Utility Member Early Bird (ends 5/23/2020): $850
Utility Member Standard: $925
Associate Member Early Bird (ends 5/23/2020): $1,275
Associate Member Standard: $1,350
Non-member Early Bird (ends 5/23/2020): $2,550
Non-member Standard: $2,625
Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.
This course qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.