Event Profile

Crucial Conversations - CANCELLED

June 23 — 24, 2020
Courtyard by Marriott Richland
480 Columbia Point Drive
Richland, WA 99352 


This event has been cancelled. This course is also offered the following future dates:

For questions or to find out about future training opportunities, please contact Roy Cevallos at (360) 816-1446 or roy@nwppa.org.

Who Should Attend:

Anyone who needs to communicate effectively with coworkers, as well as with customers and members, in his or her utility.

Course Overview:

Whenever you’re not getting the results you’re looking for, it’s likely that a crucial conversation is keeping you stuck. If you cannot talk honestly with nearly anybody about anything -- whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship -- you can expect poor results.

Crucial Conversations is a two-day course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics at all levels of the organization. By learning how to speak and be heard (encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decision with unity and commitment.

Course Objectives:

Crucial Conversation teaches participants how to:

  • Speak persuasively, not abrasively
  • Foster teamwork and better decision making
  • Build acceptance rather than resistance
  • Resolve individual and group disagreements

Course Instructor:

Alison Lewis, Luminescence Consulting & Certified Vital Smarts instructor

Course Schedule:

Registration will begin at 8 a.m. on the first day, and the class will run from 8:30 a.m. to 4:30 p.m. on both days. Lunch, as well as morning and afternoon breaks, will be provided.

Course Location & Hotel Information:

Courtyard by Marriott at Columbia Point
480 Columbia Point Drive
Richland, WA  99352
(509) 942-9400

Room rate: $139 for a single/double

Please book your room as soon as possible, but no later than May 23, 2019, to secure this rate. Mention GROUP CODE NOWR when booking your reservation.

Course Fees:

Utility Member Early Bird (ends 5/23/2020): $850
Utility Member Standard: $925

Associate Member Early Bird (ends 5/23/2020): $1,275
Associate Member Standard: $1,350

Non-member Early Bird (ends 5/23/2020): $2,550
Non-member Standard: $2,625

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.

Find it on Map

Courtyard by Marriott Richland

For More Information:

To find out more about this course, to register, or to learn about other events, view the Training and Event Catalog.