Event Profile

Leadership Skills: Challenging Communication

October 9 — 10, 2024
Embassy Suites Sacramento Riverfront Promenade

Who Should Attend:

Supervisors and managers, and employees who will be transitioning to a supervisory or managerial role in the future.

Related Events:

Leadership Skills: Supervising Union Employees, November 20-21, 2024

Leadership Skills: Understanding SLII Work Styles, December 4-5, 2024

Course Overview:

This is the second in a series of four sessions leading to a Certificate in Leadership Skills from NWPPA. The leader's role in facilitating performance will be described, along with ways of dealing with challenges such as denial and reluctance to accept accountability.

Note from the instructor: This class should be taken prior to Leadership Skills: Understanding SLII Leadership Styles.

Course Objectives:

  • Identify five major responsibilities of a manager in working with employees
  • Identify the three types of interpersonal problems
  • Identify and demonstrate the skills used to solve each type of problem, including seven active listening skills, five assertive verbal skills, and a four-step formula for dealing with defensiveness
  • Identify the three styles of communication and three approaches to problem solving
  • Identify the steps in the seven-step problem-solving process

Course Instructor:

Lenny Borer, Borer and Associates

Course Schedule:

Registration will begin at 8:30 a.m. Pacific Time on day one, and the class will run from 8:30 a.m. to 4:30 p.m. on both days. Lunch, as well as morning and afternoon breaks, will be provided.

Course Location:

Embassy Suites by Hilton Sacramento Riverfront Promenade
100 Capitol Mall
Sacramento, CA 95814
Room rate: $249

Please book your room as soon as possible, but no later than Tuesday, September 17, 2024.

Course Fees:

Utility Member Early Bird (ends 2/25/2024): $1,330
Utility Member Standard: $1,405

Associate Member Early Bird (ends 2/25/2024): $1,995
Associate Member Standard: $2,070

Non-member Early Bird (ends 2/25/2024): $2,660
Non-member Standard: $2735

Cancellation Policies:

For webinarsvirtual classes, and section meetings: cancellation at least five days prior to the event, full refund; within 1-4 days or no show, 100% of the registration fee.
For in-person events: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee.

If canceling because the attendee is showing COVID-19 symptoms any time before the event, a full refund will be issued; if leaving during the event for COVID-19 reasons, a prorated refund will be issued.

When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions. To request a refund, please contact Customer Service, via email, registration@nwppa.org, or call 360-816-1457. 

Continuing Hours:

This course qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.

For More Information:

To find out more about this event, or to learn about other events, view the Training and Event Catalog.