Event Profile

Influencing Others: Human Dynamics Workshop - POSTPONED

April 28 — 29, 2020
Hotel Murano
1320 Broadway Plaza
Tacoma, WA 98402 


This event has been postponed. For questions or to find out about future training opportunities, please contact Taryn Johnson at (360) 816-1446 or taryn@nwppa.org.

Who Should Attend:

Anyone who engages in frequent human interactions, such as utility and community leaders, customer service representatives, human resources professionals, and field employees.

Course Overview:

This interactive class covers how influence is impacted by the key elements of human dynamics, including how we display our emotions and intent through nonverbal cues. During the class, attendees will learn how to influence, or guide, human behavior through effective negotiation and facilitation techniques.

Course Topics:

  • What drives human behavior and how it affects communication
  • The five body language channels and how to apply them at work and in life
  • How your vibe affects others and alters the human dynamics of a situation
  • How to leverage body language to your advantage in negotiation settings
  • The importance of influence and how it applies to change management
  • How to guide human behavior through negotiation and facilitation techniques

Course Instructor:

Erick Rheam

Course Schedule:

Registration will begin at 8 a.m. on the first day, and the class will run from 8:30 a.m. to 4:30 p.m. on both days. Lunch, as well as morning and afternoon breaks, will be provided.

Course Location and Hotel Information:

Hotel Murano
1320 Broadway Plaza
Tacoma, WA 
(866) 986-8083

Room rate: $155 for a single/double

Please book your room as soon as possible, but no later than April 6, 2020, to secure this rate. Mention that you are coming in with the NWPPA group when booking your reservation.

Course Fees:

Utility Member Early Bird (ends 3/28/2020): $760
Utility Member Standard: $835

Associate Member Early Bird (ends 3/28/2020): $1,140
Associate Member Standard: $1,215

Non-member Early Bird (ends 3/28/2020): $2,280
Non-member Standard: $2,355

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.

Find it on Map

Hotel Murano

For More Information:

To find out more about this course, to register, or to learn about other events, view the Training and Event Catalog.