Event Profile

Conectando Con Su Cliente: Connecting with Your Spanish-Speaking Customers - CANCELLED

August 5 — September 9, 2020
Vancouver, WA 98662 


This event has been cancelled. For questions or to find out about future training opportunities, please contact Roy Cevallos at (360) 816-1446 or roy@nwppa.org.

Who Should Attend:

Customer-facing employees that would like to better communicate with their Spanish-speaking customers.

Webinar Overview:

As communities in the U.S. become increasingly diverse and the Spanish-speaking population grows, organizations in the private and public sectors are looking for ways to better serve and connect with their changing communities.

In this six-part series, participants learn the 100 most commonly used Spanish phrases; identify key terms and phrases most useful to their jobs; collaborate on a customized job aid/resource for their workplace use; and practice all terms and vocabulary with each other and the instructor. Additionally participants will learn more about working with diverse populations in a culturally competent manner.

At the end of the series, participants will be able to:

  • Learn and practice the 100 most commonly used phrases in Spanish
  • Communicate using the most relevant Spanish customer service terms for their work
  • Identify common customer service scenarios where Spanish would be helpful
  • Become familiar with the concept of cultural competence
  • Appreciate the business case for working with diverse populations
  • Discover freely available practice resources
  • Receive and utilize a custom quick-reference job aid created just for them

Webinar Instructor:

Carolina Selva, CS

Webinar Schedule:

The webinars will be held on Wednesdays from August 5 through September 9 from 2-3:30 p.m. Pacific Time. Attendees will be admitted 15 minutes before the webinar begins. The course is only available live; recordings will be available for participants after the webinar.

How to Participate:

Instructions will be emailed to attendees 12 hours before the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.

This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.

Webinar Fees:

Utility Member Rate: $450
Associate Member Rate: $675
Non-member Rate: $1,350

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or no show, 100% of registration fee. When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for six continuing hours. Certificates are issued upon full completion of the course.

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For More Information:

To find out more about this course, to register, or to learn about other events, view the Training and Event Catalog.

No session information available at this time.

Carolina Selva
Organization: CS

Track information is not available at this time.

Sponsor information is not available at this time.