Event Profile

Dealing with a Difficult Chair and with the Public

April 25, 2023

Who Should Attend:

Any utility board member, board chair, or leader who works with board members.

Related Events:

Guide Your Board to Better Decisions Using Robert's Rules, April 11, 2023

Meeting Minutes and Role of the Clerk in Robert’s Rules, May 9, 2023

Webinar Description:

Elected chairs sometimes assume that they are the decider and can direct the course of board meetings as they choose. What can directors do when a chair has this misunderstanding? What if it’s a board member who lacks the spirit of cooperation and compromise? Robert’s Rules has answers for you! This two-hour webinar will help you reestablish the balance of power in the presence of a difficult board chair or member as well as run effective public comment sessions.

Learning Objectives:

  • Take the right steps when a chair oversteps their authority.
  • Respond appropriately to disorder and difficult people.
  • Be able to sanction a board member whose actions are harmful to the board.
  • Run effective public comment sessions.
  • Webinar Instructor:

    Ann Macfarlane, Jurassic Parliament

    Webinar Schedule:

    Webinar will begin at 10 a.m. Pacific Time, and the class will run from 10:00 am to noon.

    Webinar Fees:

    Utility Member Rate: $150
    Associate Member Rate: $225
    Non-member Rate: $300

    Note: Organizations that register a group of employees will receive every fifth registration for free. For example, if you register five employees, you only pay for four; register 10 employees, you only pay for eight; and so on. There is nothing additional you need to do to receive this discount.

    Cancellation Policies:

    For webinarsvirtual classes, and section meetings: cancellation at least five days prior to the event, full refund; within 1-4 days or no show, 100% of the registration fee.
    For in-person events: cancellation at least 30 days prior to the event, full refund; within 15-29 days, $100 fee; and within 1-14 days or no show, 100% of the registration fee.

    When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions. To request a refund, please contact  registration@nwppa.org, or call (360) 254-0109. 

    Continuing Hours:

    This course qualifies for 2 continuing hours. Certificates are available online upon full completion of the course.

    For More Information:

    To find out more about this event, or to learn about other events, view the Training and Event Catalog.