Event Profile

Red Flag Rules for Frontline Employees

June 24, 2020
Vancouver, WA 98662 


Thank you for your interest in this event. Registration for this webinar is now closed. For questions or to learn about future opportunities please contact Roy Cevallos at (360) 816-1446 or roy@nwppa.org.

Who Should Attend:

Frontline and customer service employees, and any utility employee who interacts directly with customers or has access to customer information.

Webinar Overview:

Perhaps you have been a victim of identity theft yourself, and if so, you understand the pain, stress, and damage it causes. Would it surprise you to learn that utilities are considered an identity theft gateway? The customer accounts your utility maintains and the information your field personnel have access to can be used by would-be thieves to steal the identities of your customers.

Red Flag Rules are the common name used to describe the requirements of Section 114 of the Fair and Accurate Credit Transaction Act of 2003 (FACTA or FACT Act). All organizations covered by Red Flag Rules must have developed and implemented written identity theft prevention programs by the time of this class. If you interact with customers or have access to customer data, you probably have questions about how the rules affect you and how you can help to implement the policies established at your utility. This webinar will provide an overview to help address those concerns.

The webinar will also briefly cover the requirements of Section 315 of the FACTA, which pertain to reconciliation of address disputes.

Webinar Objectives:

After participating in this webinar, attendees will understand:

  • The three keys to preventing identity theft: deter, detect, and defend
  • What is an identity theft prevention policy?
  • Why does my employer have an identity theft prevention policy?
  • Statistics that recognize theft as a growing crime
  • How identity theft affects the utility industry
  • The role as a staff person or frontline associate

Webinar Instructor:

Jennifer Bouman-Steagall, Red Kite Employment Law

Webinar Schedule:

The webinar will be held from 10 a.m.-noon, Pacific Time. This course will cover 90 minutes of content, and there will be 30 minutes for discussion and questions. Attendees will be admitted 15 minutes before the webinar begins. The course is only available live; no recording will be made available.

How to Participate:

Instructions will be emailed to attendees 12 hours before the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.

Webinar Fees:

Individual Attendee Registration:

Utility Member Rate: $90
Associate Member Rate: $135
Non-member Rate: $270


Unlimited Attendee Registration*:

Utility Member Rate: $225
Associate Member Rate: $340

*If your organization would like to send multiple attendees to this webinar, please contact Roy Cevallos at (360) 816-1446 or roy@nwppa.org for further details.

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or no show, 100% of registration fee. When possible, please send a substitute instead of canceling; NWPPA does not charge a fee for substitutions.

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For More Information:

To find out more about this course, to register, or to learn about other events, view the Training and Event Catalog.

No session information available at this time.

Jennifer Bouman-Steagall
Organization: Red Kite Employment Law

Track information is not available at this time.

Sponsor information is not available at this time.