Event Profile

Administrative Professional Certificate Level 1: Day 2 - Resolving Conflict in the Workplace

December 11, 2019
The Benson
309 SW Broadway
Portland, OR 97205 


Online registration is currently closed, but spaces are still available. If you would like to attend this event, please call NWPPA at 360-254-0109, and our staff will be happy to help you.

Who Should Attend:

Administrative assistants, executive assistants, and employees in administrative or service-oriented roles.

Related Courses:

This is part of the four-day Administrative Professional Certificate Level 1.

Administrative Professional Certificate Level 1: All Four Days (includes discount), December 10-13, 2019

Administrative Professional Certificate Level 1: Day 1 – Business Communication Skills, December 10, 2019

Administrative Professional Certificate Level 1: Day 3 – Understanding the Basics of Electricity, December 12, 2019

Administrative Professional Certificate Level 1: Day 4 – Personal Leadership Skills, December 13, 2019

Course Overview:

This is part of a four-day series of classes leading to an Administrative Professional Certificate, Level 1. By registering for all four classes, you will receive a discount off the total registration fee.

Course Objectives

Changes in the workplace are putting new emphasis on the importance of effective collaboration. Organizations are expecting employees at all levels to work together, often across functions, to solve problems and make decisions that were once the exclusive responsibility of management. While collaboration contributes to improved performance, it can also reveal new opportunities for conflict. Consequently, employees at every level need to be able to deal with conflict.

This one-day course provides participants with the skills to turn conflict into opportunities to achieve positive, productive results. Participants identify their typical approaches to conflict; explore the pitfalls common to dealing with conflict in today's organizations; and, using a situation from their own work, practice the specific skills they use on the job. Topics to be covered include:

  • Influences that are contributing to conflict in today's organizations
  • Behavior patterns that undermine the ability to address conflict constructively
  • Choices and productive methods of dealing with undermining behaviors
  • Positions taken in a conflict and the underlying issues
  • Key actions and techniques to address conflict

Course Instructor:

Debra Ballard, Continuum Education + Training

Course Schedule:

Registration will begin at 8 a.m., and the class will run from 8:30 a.m. to 4:30 p.m. Lunch, along with morning and afternoon breaks, will be provided.

Course Location & Hotel Information:

The Benson
309 SW Broadway
Portland, OR 97205
(503) 228-2000

Room rate: $142 for a single/double, $152 for an executive king

Please book your room as soon as possible, but no later than November 14, 2019, to secure this rate. Mention that you are coming in with the NWPPA group when booking your reservation.

Course Fees:

Utility Member Early Bird (ends 11/10/2019): $390
Utility Member Standard: $410

Associate Member Early Bird (ends 11/10/2019): $580
Associate Member Standard: $600

Non-member Early Bird (ends 11/10/2019): $1,160
Non-member Standard: $1,180

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100 percent of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for six continuing hours. Certificates are issued upon full completion of the course.

Find it on Map

The Benson

For More Information:

To find out more about this course, to register, or to learn about other events, view the Training and Event Catalog.