Event Profile

Administrative Professional Series: What Every Professional Needs to Know, All 3 Webinars

December 6 — 15, 2022

Who Should Attend:

Administrative assistants, executive assistants, and employees in administrative or service-oriented roles.

Series Overview:

This series is made up of three two-part webinars that provide utility-specific information for administrative assistants and executive secretaries who want to become more effective in managing their tasks and in communicating with others. Webinars may be taken individually or as a series. By registering for all three webinars, you will receive a discount off of the total registration fee.

Related Events:

Maintaining Positive Working Relationships, December 6 and 7, 2022

As an administrative professional, you represent yourself, your boss, and your organization. To achieve the goals of the organization, positive working relationships between co-workers are a must; however, this can be difficult at times. This two-part webinar is designed specifically to help increase cooperation and productivity through teamwork. The importance of recognizing unconscious bias and prejudice while using the diversity of the team to accomplish tasks and meet critical deadlines will be discussed. Strengths and opportunities for improvement will be examined through an analysis of best practices for working with internal customers. You will leave with a plan for continuing or cultivating more positive relationships with others, even in challenging situations.

Business Communications Across Platforms, December 8 and 13, 2022

This two-part webinar will cover the varied aspects of communication that admins use daily in their business environment. Topics include effectiveness in listening, and verbal and non-verbal communication. Written communication across platforms such as emails, memos, letters, and minutes will also be covered. The ABCs (accuracy, brevity, and clarity) of great communication will be stressed along with the importance of professionalism in all aspects of communication inside and outside the organization.

Understanding the Utility Business, December 14 and 15, 2022

All utility employees, regardless of position or responsibility, need to understand their chosen business. The more you understand the complexity of the electric utility business, the better you can serve and integrate with your co-workers, consumers, and other stakeholders. This two-part webinar is designed to acquaint non-technical employees with the basics of electricity and the electric system, including generation, transmission, and distribution. Special attention will be given to public power and its role in the development of the North American grid. You will leave with a deeper knowledge and greater appreciation of the utility business model. Information on each attendee’s state and region will be provided.

Series Instructor:

Debra Ballard, The Ballard Group

Series Schedule:

Each webinar will be held at 2-4 p.m. Pacific Time. Attendees will be admitted 15 minutes before the webinar begins. Recordings will be made available to attendees after the webinar.

How to Participate:

Instructions will be emailed to attendees 12 hours before the webinar and we recommend that you test the link to the meeting as soon as you get the instructions. The webinar is best viewed using Chrome as your browser. We recommend that you use a landline for both your phone and your internet connections.

This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.

Series Fees:

Utility Member Rate: $600
Associate Member Rate: $900
Non-Member Rate: $1,200

Please visit individual course pages above for individual webinar pricing.

Note: Organizations that register a group of employees will receive every fifth registration for free. For example, if you register five employees, you only pay for four; register 10 employees, you only pay for eight; and so on. There is nothing additional you need to do to receive this discount.

Cancellation Policy:

Program refund and cancellation policy: Cancellation at least five days prior to the event, full refund; within 1-4 days or no show, 100% of the registration fee. NWPPA does not charge a fee for substitutions. To request a refund, please contact Gail Patterson, Registrar, via email, Gail@nwppa.org, or call (360) 816-1450. If registration was paid by credit card, a refund will be issued to that credit card. All other refunds will be issued via check. For more information regarding administrative policies such as complaint or refund, please contact our offices at 360-254-0109.

Complaint resolution: NWPPA endeavors to resolve any and all complaints as expeditiously as possible. If a complaint is not resolved to our members satisfaction, he/she may contact Scott Corwin, Executive Director, (360)816-1441 or scottc@nwppa.org. For more information regarding administrative policies such as complaint or refund, please contact our offices at (360) 254-0109.

NWPPA Code of Conduct: NWPPA holds professional conferences, meetings, and other events to enhance the success of our members, and we are committed to providing a professional environment free of inappropriate actions or harassment. All attendees are expected to observe the Code of Conduct while attending an NWPPA event and while participating in any NWPPA-sponsored social or networking function.

Continuing Hours:

This course qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.

For More Information:

To find out more about this event, or to learn about other events, view the Training and Event Catalog.