Event Profile

Managing and Leading Change - POSTPONED

April 28 — 29, 2020
Hotel Murano
1320 Broadway Plaza
Tacoma, WA 98402 


This event has been postponed. For questions or to find out about future training opportunities, please contact Taryn Johnson at (360) 816-1446 or taryn@nwppa.org.

Who Should Attend:

Anyone experiencing or anticipating change within his or her utility, especially those driving change, implementing change, and communicating about change with customers and members.

Course Overview:

Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding our own and other people’s hesitation, enlisting the help of others, setting up plans, and managing resistance. These and other steps can also ensure that desired changes are implemented successfully. In this course, you will learn how to manage and cope with change and how to help those around you. You’ll also learn practical models for successful change implementation.

Course Objectives:

  • Accept that there are no normal or abnormal ways of reacting to change; we must start from where we are
  • View change not as something to be feared and resisted, but as an essential element of the world
  • Understand that adapting to change is not technical but attitudinal
  • Recognize that before we can embrace the way things will be, we may go through a process of grieving and letting go of the way things used to be
  • Identify strategies for helping change be accepted and implemented in the workplace
  • Apply change management models for successful change implementation

Course Instructor:

Carolina Selva, CS

Course Schedule:

Registration will begin at 8 a.m on the first day, and the class will run from 8:30 a.m. to 4:30 p.m both days. Lunch, as well as morning and afternoon breaks, will be provided each day.

Course Location and Hotel Information:

Hotel Murano
1320 Broadway Plaza
Tacoma, WA 98402
(866) 986-8083

Room rate: $169 for a single/double

Please book your room as soon as possible, but no later than March 30, 2020, to secure this rate. Mention that you are coming in with the NWPPA group when booking your reservation.

Course Fees:

Utility Member Early Bird (ends 3/28/2020): $640
Utility Member Standard: $715

Associate Member Early Bird (ends 3/28/2020): $960
Associate Member Standard: $1,035

Non-member Early Bird (ends 3/28/2020): $1,920
Non-member Standard: $1,995

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100% of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for 12 continuing hours. Certificates are issued upon full completion of the course.

Find it on Map

Hotel Murano

For More Information:

To find out more about this course, to register, or to learn about other events, view the Training and Event Catalog.